Customer Relations Representative - State Farm Agent Team Member, Lumberton

Benefits:
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Join the Trey White State Farm Insurance Team in Lumberton, TX!
Are you looking for a rewarding career where you can make a real difference in your community?
Trey White State Farm Insurance is seeking passionate, dedicated individuals to join our growing team in Lumberton, TX.
ABOUT OUR AGENCY:
Founded in **** by Trey White, a lifelong Southeast Texas resident who moved to Lumberton in ****, our agency has become a trusted pillar in the community.
Trey values the strong, lasting relationships we build with our customers and the privilege of guiding them through lifes unexpected challenges toward peace of mind.
Trey and his wife are proud parents raising an energetic family within the Lumberton ISD.
They are actively engaged in local events and youth initiatives, with Trey serving on the board of the Lumberton Education Foundation.
Outside of work, Trey enjoys traveling with his family and passionately following baseball.
Our team of eight (and growing!) is committed to providing personalized insurance and financial services while fostering a dynamic, supportive, and fun work environment.
We believe in your growth and success, offering competitive benefits including retirement plans, comprehensive health insurance, paid time off, and more.
WHY WORK WITH US?
Be part of a close-knit, family-like office culture
Embrace old-fashioned customer service valuesanswer the phone with a smile!
Thrive in an environment that encourages professional growth and teamwork
Make a meaningful impact in the Lumberton and Hardin County communities
If youre ready to join a team that values community, integrity, and personal development, we want to hear from you!
ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Trey White - State Farm Agent, you are vital to our daily business operations and customers success.
You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments.
You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community.
As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service.
Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.
QUALIFICATIONS:
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Dedicated to customer service
Able to anticipate customer needs
Able to effectively relate to a customer