Customer Service Representative, Federal Way

Columbia Bank - **** South 344th Way - Responsibilities: Manage incoming calls and written communications professionally and efficiently; Resolve customer issues by analyzing information and coordinating across departments; Provide support on lease-related inquiries including buyouts, invoicing, billing, taxes, contract changes, and payment history requests; Handle escalations and de-escalate complex customer situations while adhering to SLAs and policies; Prepare and distribute customer documentation and maintain accurate records in company systems