Veterinary Receptionist, Michigan

Veterinary Receptionist/CSR
Pinecrest Animal Hospital – Owosso, MI

About Us

Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team is known for delivering high-quality care using advanced diagnostics and treatments—including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures from routine to complex.

Our story began in 1953 with Dr. Jerry Fries, a legendary mixed animal practitioner who served his community with dedication—even making house calls by plane and motorcycle! Since then, the hospital has evolved under compassionate, forward-thinking leadership, and today we continue that legacy of excellence under Dr. Pritpal Rangi.

What You’ll Be Doing

As a full-time Customer Service Representative/Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include:

Providing top-notch customer service

Being attentive to client and pet needs

Identifying and working compassionately with clients in various emotional states

Working patiently with distressed, frustrated, or disgruntled clients

Answering and triaging high-volume phone calls

Scheduling appointments and procedures

Checking in clients and monitoring flow from check-in to discharge

Confirming appointments and handling client callbacks

Managing medical record requests between hospitals and specialty practices

Processing payment transactions

Maintaining accurate documentation in the electronic medical record

Relaying information between clients and doctors, technicians, or management

Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)

Using Windows-based computer systems and practice management software

Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

What We’re Looking For

High School Diploma or GED (college preferred)

At least 1 year of customer service experience

Veterinary clinic experience is a plus

Must be able to safely lift 30 pounds

Basic math and writing skills

Skilled at multitasking in a fast-paced environment

Positive, team-oriented attitude and excellent communication skills

Eagerness to learn and grow within the field

Compensation & Benefits

Hourly pay: $14.00 – $15.00 (based on experience)

401(k) with match

Health insurance

Paid time off

Employee pet care discount

Flexible scheduling

Schedule

Full-time (8–10 hour shifts)

Monday to Friday

Rotating Saturdays (typically 1 per month)

No Sunday hours