IT Tech Level 2, Burton

IT Support Technician II

Mid-States Bolt&Screw *Great benefits package, hybrid work opportunities, and much more! Mid-States Bolt&Screw is looking for an IT Support Technician II to support day-to-day technology operations while growing into a broader business technology role. This position includes help desk support, Epicor Prophet 21 (P21) support, Microsoft 365 administration, and internal IT improvement projects. We're a small team, so we're looking for someone who can troubleshoot independently, communicate well with users, and help improve how technology supports the business.Technical Support

Troubleshoot hardware, software, printers, and general IT issues Support users across warehouse, sales, accounting, and other departments Manage support requests and document solutions ERP&Microsoft 365 Support

Support users within Epicor Prophet 21 (orders, workflows, system issues) Manage user accounts, permissions, and configurations Support Microsoft 365 tools including Outlook, Teams, and SharePoint Assist with file access, collaboration, and system organization Projects&Improvement

Identify recurring issues and help develop long-term solutions Assist with IT projects, automation, reporting, and process improvements Create and maintain technical documentation Required

Prior IT support or help desk experience Experience supporting end users in a business environment Strong troubleshooting and problem-solving skills Basic Microsoft 365 knowledge ERP system experience (P21 experience strongly preferred) Preferred

Epicor Prophet 21 administration/support experience SQL, reporting, or data analysis experience Experience with label printers or warehouse environments SharePoint administration experience What We're Looking For

Someone who can independently handle most Level 1 issues A problem solver who investigates before escalating Strong communication and documentation skills A team player interested in improving business processes Why Join Us?

Small team with real ownership and impact Opportunity to grow beyond traditional help desk work Exposure to both IT systems and business operations Meaningful projects and process improvement opportunities