Customer Service Representative I, Saginaw

QA Regional Manager 1

Join the Duro-Last team, a brand of Amrize Building Envelope and the world's largest manufacturer of custom-fabricated commercial roofing solutions. We're seeking a Customer Service Representative I who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.About the role: We're looking for a Customer Service Representative I to join our team and help deliver an exceptional experience for our customers. In this role, you'll support the full order lifecycle - entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information. Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates.What you'll accomplish: Order Entry&Customer Support (60%) Customer Issue Resolution (30%) OEM Order Support (5%) Additional Responsibilities (5%) What we're looking for: Bachelor's Degree 12 years of customer service experience (required) Strong written and verbal communication skills Ability to remain calm and professional in challenging customer interactionsComfortable navigating multiple computer programs Strong attention to detail and accuracy Solid math skills Ability to evaluate information, problem-solve, and recommend solutions Positive, team-oriented attitude with the ability to handle multiple tasks at once What we offer: Competitive salary&Bonus Incentive Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings Medical, Dental, Vision, Disability and Life Insurance Holistic Health&Well-being programs Health Savings Accounts (HSA)&Flexible Spending Accounts (FSA) Paid time off including 12 paid holidays Paid Parental Leave (maternity&paternity) Educational Assistance Program