Collision Center Customer Service Representative, Fort Collins

Collision Repair Customer Service Representative
Ford Ft.
Collins, a Ken Garff Automotive Dealership, is currently looking for a collision repair customer service representative that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.
As a group, we aim to become the most esteemed automotive group by treating people right and creating lifetime customers!
Here's why you want to work here:
Competitive compensation: $20-$24 per hour
Paid training, certifications and real career growth
Great people with a great culture
Paid time off and 401k with company match
Medical, dental, vision, short and long-term disability, AD&D and life insurance
Year-end bonus program for all employees (Garff Giveback)
1:1 tech to PC - you'll have information at your fingertips
Employee discounts on vehicle purchase, parts, service and more!
Here's what you'll be doing:
Answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination.
Courteous and professional pages.
Takes messages from customer when desired person is unable to be reached or at customer request.
Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service.
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns.
Identify, recommend, and support opportunities for process improvement.
Identify ways to improve operations and customer service.
Maintain a professional appearance at all times.
Disperse and sort mail each day.
Process payments and manage AR scheduling
Maintain good relationships with insurance partners
Other duties as assigned.
Here's what you'll need:
3 years automotive/CSR experience or equivalent
Must be at least 18 years old with ability to work in the US
High school diploma or equivalent
Excellent customer service skills as well as patience and an eye for detail
Valid in-state driver's license with good driving record, per company standards
Ability to meet the physical requirements of the role
We are an Equal Opportunity Employer