Ar Advisor Customer Service, Fort Collins

What you will do:
Responding to inquiries in a timely and accurate way, via various channels (phone, email or chat).
Knowing both Legacy and Nutri-Grow products inside and out so that you can answer questions.
Identifying needs and helping branches/customers with inquiries, including educating users about new features and functionalities.
Creating and updating our internal CS software (ServiceNow) with information about issues and useful discussions with users.
Escalate issues and resolutions to the appropriate parties by communicating and coordinating with colleagues and various teams as necessary.
Acknowledging, resolving, and following up with branches/customers to ensure their issues are resolved.
Assist in training Customer Support Representatives and share effective workarounds with team members.
Maintaining a positive, empathetic, and professional attitude toward parties at all times.
Ensure customer satisfaction and provide professional customer support.
Keeping records of interactions, transactions, comments and complaints.
Perform other duties and projects as assigned by Management.
What you will bring:
Self-Motivated and the ability to work well under pressure, performing at high levels in fast paced ever changing work environment
Ability to anticipate needs and follow through with minimum direction
Ability to lead by example and work well with others
Strong prioritization and organizational skills
Strong computer skills (Microsoft Office-Excel)
SAP s/4 Hana FI and High Radius CAA experience is a plus
Experience using help desk software and remote support tools, along with CRM knowledge
Excellent communication, problem-solving skills, and multi-tasking abilities
Patience when handling tough cases
High School diploma/GED
Accounting and/or Customer Service experience