Dispatcher 4Th Shift, Fort Smith

Dispatcher, 3rd Shift
Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas.
Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live.
We aim to bring warmth and energy to everything we do.
We have an exciting opportunity for a Dispatcher, 3rd Shift in Fort Smith, AR.
Position Summary
The Dispatcher monitors, dispatches, and load balances work orders to field personnel to utilize field resources safely and efficiently.
Monitors and responds to requests for information.
Provides communication between customer service representatives and field personnel.
Hours
Monday 4:00 P.M. - 12:00 Midnight
Thursday 12:00 Midnight - 8:00 A.M.
Friday 12:00 Midnight - 8:00 A.M.
Saturday 8:00 A.M. - 4:00 P.M.
Sunday 4:00 P.M. - 12:00 Midnight
This is a 24-hour office-overtime will be offered frequently in order to keep all shifts adequately covered.
Bargaining Unit position that includes a seniority system.
Primary Duties and Responsibilities
Answers the phone and performs call-ahead request for field technicians
Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed.
Dispatches orders via Mobile Data.
Coordinates daily operational requirements between local supervision and service technician
Routes work to service technicians.
Monitors orders and reroutes as needed.
Prioritizes work orders.
Documents work orders.
Resolves scheduling issues between the company's Call Center, customers, and supervision to achieve optimum results
Monitors daily reconciliation of all priority calls.
Education and Work Experience
High school diploma or General Equivalency Diploma
2+ years of customer service or clerical experience using computerized systems
Desired skills, one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.
Knowledge, Skills, Abilities
Excellent verbal and written communication skills
Computer skills to include MS Office
Ability to multi-task in a fast-paced environment
Basic mathematical skills
Ability to reason logically and methodically
A calm and compassionate demeanor
Ability to work independently and address emergency situations
The position is covered under the D.O.T. regulations and Summit Utilities Drug and Alcohol Policy and is, therefore, subject to all terms of the Policy, including the random selection for drug testing.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Summit Utilities, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.