Receptionist, Fort Wayne

divh2Customer Service Representative/h2pThe incumbent will provide exception customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties./ph3Essential Duties And Responsibilities/h3ulliOperates telephone switchboard to answer, screen and forward calls, providing information and taking messages./liliGreets all visitors entering the facility and will direct or escort them to their destination/liliAssists residents, family members, employees and other visitors as needed./liliPerforms general administrative tasks such as word processing and data entry./liliMaintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage)./liliMaintain the general filing system and file all correspondences appropriately./liliReceive and sort daily mail/delivery/couriers./liliReports any issues or concerns with residents to the Administrator./liliOther duties as assigned./li/ulh3Qualifications/h3ulliMust possess, as a minimum, a high-school diploma or its equivalent./liliProficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)./liliAbility to multi-task, prioritize and work under pressure./liliProfessional appearance and demeanor./liliAbility to be resourceful, tactful, and proactive in dealing with any issues that may arise./li/ulh3Physical Demands/h3pThe physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliMust be able to move intermittently throughout the workday./liliMust be able to speak and write the English language in an understandable manner./liliMust be able to cope with the mental and emotional stress of the position./liliMust function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies./liliMust be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet./liliMay be necessary to assist in the evacuation of residents during emergency situations./li/ul/div