Customer Service Representative - Lima, OH

Customer Service Representative

Electrical Supply

At Kirby Risk Electrical Supply, our Customer Service Representatives help customers get the right products and solutionson time, every timeworking with a team built around accuracy, collaboration, and customer service excellence. What You'll Do as a Customer Service Representative Serve as a trusted resource for customers, creating a smooth, reliable experience while staying engaged in a dynamic, fast-paced, hands-on role.You'll: Exceed customer expectations and honor commitments to build trust and deliver a consistent experience Partner with outside sales to support customer needs and strengthen relationships Work closely with vendors to drive on-time deliveries while minimizing delays and disruptions Assists with marketing initiatives, including product launches and training events, to increase product visibility and customer engagementProvide cross-selling and upselling guidance ensuring customers are aware of relevant products that enhance their overall experience Resolve order and shipping discrepancies to ensure customer needs are met with accuracy and reliability Engage in a variety of responsibilities, including: Counter and Inside SalesWarehousing and Inventory Management Vendor and Customer Communications Order Entry and Product Support What Makes You a Great Fit College coursework and/or 2+ years of relevant work experience Strong written, verbal, and interpersonal communication skills Detail-oriented with excellent organizational abilitiesQuick learner who's eager to grow and apply new knowledge Experience in business-to-business sales or electrical distribution preferred What to Expect in This Role Ability to lift, push, pull, carry up to 50 lbs. Valid driver's license required Comfort with multi-line phone systems and warehouse operationsExperience with inventory management and loading/unloading shipments Forklift experience a plus Schedule: MondayFriday, 7am4pm, with overtime as needed Why Kirby Risk? Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.When you join Kirby Risk, you're not just taking a jobyou're building a career with opportunities for growth and development. Benefits That Work for You We offer a comprehensive package designed to support your health, career, and future: Medical, RX, Dental, and Vision insurance Life insurance&Employee Assistance Programs Tuition reimbursement&on-the-job training 401(k) with company match&Profit Sharing Paid Time Off (PTO)