Customer Service Representative, Martinsburg

Customer Service Representative Opportunity
Are you someone who loves helping people and takes pride in providing exceptional customer experiences?
Do you want to work on a team where you're seen, appreciated, and supported every step of the way?
If that's a YESthis might be the opportunity you've been waiting for.
At Johnson & Johnson Heating, Air Conditioning, and Plumbing, we're not just another home services companywe're a team of hardworking, humble people who believe in doing the right thing for both our customers and our employees.
We're growing fast and looking for a Customer Service Representative who's ready to grow with us!
What You'll Be Doing:
Be the friendly, professional first voice our customers hear when they call.
Answer incoming calls, book appointments, and follow up with customers to ensure satisfaction.
Proactively reach out to existing customers to schedule maintenance, promote current offers, and help keep our technicians' schedules full.
Help homeowners understand their options by clearly and compassionately explaining our services.
Work closely with our service and dispatch teams to ensure a seamless customer experience.
Keep detailed, accurate notes and use CRM tools (we use ServiceTitan!) to keep things running smoothly.
Be a team player, ready to support your coworkers and contribute to a positive work culture.
What We're Looking For:
At least 3 years of customer service experience
A high school diploma or equivalent
Excellent communication skillsboth written and verbal
A warm, upbeat personality that people trust and enjoy
Strong attention to detail and organizational skills
Proficiency in Microsoft Office and general computer savvy
Self-motivated and able to stay focused without constant supervision
Someone who thrives in a fast-paced, team-oriented, goal-driven environment
Who We Are:
We're a locally owned, family-oriented company that's been serving the tri-state area for decades.
Our reputation is built on quality, integrity, and a people-first approachand that includes our team.
When you work here, you're not just a numberyou're part of something bigger.
Why You'll Love Working with Us:
Health Insurance: We pay 100% of your health coverage!
Vision and dental available, too.
Retirement plan with Company Match: Plan for your future while you grow with us.
Company Culture: We're like a big family here.
You'll enjoy company outings, team lunches, and friendships that go beyond the workplace.
Paid Training & Career Development: We invest in our peoplewe want you to grow.
Work-Life Balance: Set schedule with rotating weekends based on seasonality.
If you're looking for more than a jobif you're looking for a place to belong, grow, and make a differencewe want to meet you.
Apply now and let's start building something great together.