Customer Service Member, Charles Town

Lead From the Front. Drive Results. Build Something That’s Growing Fast. Patriot Disposal / Apple Valley Waste is one of the fastest-growing waste and recycling companies in the Mid-Atlantic. As we are expanding rapidly, we’re building a high-performance team to support our continued growth across residential, commercial, and roll-off services. We’re looking for a Customer Service Member who leads from the front, and knows how to get the best out of a team. If you’re someone who takes ownership, moves fast, and wants to grow your career with a company that’s scaling — this is your opportunity. Job Description The Customer Service Memberis responsible for supporting key operations within the waste management and recycling industry. This role contributes to the organization’s success through strong execution, collaboration with cross-functional teams, and a commitment to safety, service quality, and operational excellence. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Address and resolve customer complaints with empathy and professionalism. Process service requests and coordinate with internal teams to fulfill customer needs. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell additional services to existing customers. Follow up with customers to ensure satisfaction and gather feedback. Collaborate with other departments to resolve complex customer issues. Process Payments. Qualifications&Requirements High school diploma or equivalent. 12 years of customer service experience, preferably in a call center or service-oriented environment. Strong communication skills, both verbal and written. Ability to handle stressful situations and resolve conflicts effectively. Proficiency in Microsoft Office Suite and CRM software. Detail-oriented with excellent organizational skills. Ability to work independently and as part of a team. Knowledge of the waste management industry is a plus. Bilingual preferred but not required Skills Refer to the qualifications and responsibilities listed above for the core competencies required for this role. Why Join Us? This isn’t just another job — this is a chance to build, lead, and grow with a company that’s going places. Competitive salary performance-based bonuses. Real career growth opportunities as we expand. Strong leadership team focused on operational excellence. Full benefits: medical, dental, vision, 401(k) match. Paid time off holidays. Company-provided gear and PPE for operations jobs. The Bottom Line If you’re ready to take ownership, lead from the front, and make an impact in a fast-growing company, we want to talk to you.