Senior Bank Teller, Hagerstown

Senior Bank Teller
F&M Trust is seeking an experienced and service-driven Senior Financial Services Representative to join our West Washington Street Office in Hagerstown, MD.
This role serves as a key operational and customer-facing leader within the branch, supporting daily office functions while delivering high-quality financial solutions to customers.
The Senior FSR combines hands-on transactional responsibilities with mentorship and operational oversight, helping ensure the branch runs efficiently while maintaining a strong focus on relationship-building and service excellence.
This is a full-time position, typically working approximately 40 hours per week, with access to a comprehensive benefits package and opportunities for professional growth.
As a Senior Financial Services Representative, you will:
Support and coordinate daily branch operations to ensure smooth customer service delivery
Perform a wide variety of financial transactions with a high level of accuracy and confidentiality
Build relationships with customers by identifying needs and recommending appropriate products and services
Open and service consumer deposit accounts and support business account openings as needed
Act as a trusted resource for customers, team members, and branch leadership
Maintain compliance with bank policies, procedures, and regulatory requirements
Lead by example when it comes to professionalism, teamwork, and service standards
The ideal candidate will bring both technical skill and a customer-first mindset.
Key qualifications include:
High school diploma or equivalent required
Previous experience in a financial services or customer-facing banking role preferred
Strong communication skills and confidence discussing financial solutions
Ability to balance multiple priorities in a fast-paced environment
Detail-oriented with strong organizational skills
Professional, courteous, and team-oriented approach
Willingness to learn, grow, and adapt as part of an evolving banking environment
We're committed to supporting our employees both professionally and personally.
Our benefits include:
Medical, dental, and vision coverage
Paid time off available immediately, plus 11 paid bank holidays each year
401(k) retirement plan with up to 6% employer match
Wellness and employee assistance programs
Employer-paid life insurance, short-term disability, and long-term disability
Educational assistance and ongoing training opportunities
Clear paths for advancement within the organization
At other financial institutions, this position may be known as:
Head Teller
Lead Universal Banker
Branch Operations Lead
Personal Banker
Relationship Banker
Universal Banker
Branch Banker
Retail Banker
Customer Service Representative
F&M Trust is an Equal Opportunity Employer - Disability/Vet