Service Business Development Consultant - CMAs Subaru of …, Winchester

divh2Service Bdc Representative/h2pThe Service BDC Representative is responsible for managing inbound and outbound communications to schedule service appointments, follow up with customers, and support the overall efficiency of the service department. This role is ideal for someone who is organized, customer-focused, and thrives in a fast-paced environment./ppCarter Myers Automotive (CMA) is a family and employee-owned company committed to excellence, integrity, and community. Were currently seeking a motivated Service BDC Representative to support our Hyundai and Subaru dealerships, helping us deliver outstanding service experiences to our customers./ppWhat We Offer:/pulliCompetitive pay with performance incentives/liliHealth, dental, and vision insurance/lili401(k) with company match/liliPaid time off and holidays/liliEmployee ownership opportunities/liliCareer growth across CMAs dealership network/li/ulpWe Value Diversity/ppCMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law./ppKey Responsibilities:/pulliHandle incoming service calls and customer inquiries with professionalism/liliMake outbound calls to schedule appointments and follow up on missed or declined services/liliConfirm appointments and communicate service needs clearly/liliMaintain accurate records in CRM and scheduling systems/liliCoordinate with service advisors and managers to ensure smooth customer handoffs/liliMeet performance goals for calls, appointments, and follow-ups/liliRepresent CMAs values in every customer interaction/li/ulpQualifications:/pulliExperience in a call center, customer service, or automotive service environment preferred/liliStrong communication and interpersonal skills/liliAbility to multitask and manage time effectively/liliProficiency with computers, CRM systems, and scheduling tools/liliHigh school diploma or equivalent required/liliBilingual (English/Spanish) is a plus/li/ulpBenefits:/pulli401(k) retirement savings plan/liliEmployee Stock Ownership Plan (ESOP)/liliHealth insurance/liliLife insurance and accident insurance/liliTuition reimbursement for continued education/liliPet insurance for your furry family members/liliFinancial wellness programs to support your financial goals/liliEmployee discounts on parts and services/liliPaid Time Off (PTO) and paid holidays/li/ulpCertificates, Licenses, Registrations:/pulliValid Drivers License/li/ulpDrug and Alcohol Policy/ppCMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees./ppPre-Employment Screening Notice/ppEmployment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening./ppJoin our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!/p/div