Customer Service Representative, Livermore

Customer Service Representative
Act as the face of RotoMetrics to customers
Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.
Recommend best product based on customers' business application and technical requirements.
Configure quotes and orders to customer specification within 2-4 hours of receipt
Thoroughly communicate directly with customers, to ensure quote/order accuracy
Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers' delivery time requirements, manage complaints and returns, and ensure timely invoice payments
Educate customers about terminology and product offerings, to improve customer satisfaction
Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
Proactively ensure that customer-specific requirements are documented and current
Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Sales Managers) as needed
Cultivate an environment of collaboration, open communication, and accountability
Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
Other duties as assigned to meet departmental and company objectives
Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years' experience acting as a customer service representative
OR
GED/high school diploma with a minimum of four years' experience acting as a customer service representative
Willingness to undergo *****mo training period, and to constantly learn new processes, terminology, and products
Position located in Eureka, MO or Meadows of Dan, VA
Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
Hybrid office/work from home opportunity following initial training period
Excellent organizational skills
Excellent written and verbal communication skills
Self-motivation to fully own complicated tasks and with minimal supervision
Basic mechanical aptitude, ability to read dimensional prints and use basic geometry
Ability to problem-solve and navigate customer dissatisfaction while maintaining professionalism and motivation
Proficiency in Microsoft Outlook
Experience in Tag and Label, print, or manufacturing industries
Experience configuring products and/or parts
Working knowledge of Salesforce and/or Oracle
Maxcess is an equal employment opportunity employer.
We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law.
We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.