IS Support Specialist (Hybrid), Texas

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Medical, Dental and Vision Benefits

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Position Summary: This position is responsible for providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to requests for technical support from multiple sources. Documents, tracks and monitors the problem to ensure a timely resolution.

Schedule: This is an hybrid position but in office 4 days a week for the 1st few months

Essential Duties:

Provides exceptional customer service in a friendly and timely manner to all internal and external customers

Troubleshoots service requests over the phone, in person, or by using remote control tools

Installs and configures computer hardware, peripherals, and software as needed

Repairs hardware or schedules repair with appropriate third parties

Provides quotes and places orders for hardware and software in a timely and financially responsible manner

Records and monitors service requests in a ticketing system

Maintains a high degree of confidentiality at all times due to access to sensitive information

Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Follows all Medicare, Medicaid, and HIPAA regulations and requirements

Abides by all regulations, policies, procedures and standards

Performs other duties as assigned

Performance Responsibilities:

Maintains positive internal and external customer service relationships

Maintains open lines of communication

Plans and organizes work effectively and ensures its completion

Meets all productivity requirements

Demonstrates team behavior and promotes a team-oriented environment

Actively participates in continuous quality improvement

Represents the organization professionally at all times

Position Requirements & Competencies:

Associate’s degree and five years’ experience in a related field or equivalent combination of education and/or experience

Works with minimal guidance and supervision

CompTIA A+ or Microsoft Certified Technology Specialist (MCTS) certification preferred

Familiar with common hardware and software used in an office environment

Prioritizes tasks and manages time with strong multi-tasking skills

Excellent judgment and decision-making skills

Travel up to 25%

Excellent oral and written communication skills

Ability to multi-task under tight deadlines

Strong communication skills and interpersonal skills

To apply via text, text 8737 to (phone number removed).

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Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: (url removed).