Part-Time Guest Service Agent - Franchise, Gainesville

Front Desk Agent
The Front Desk Agent serves as the first point of contact for guests and is responsible for delivering exceptional customer service throughout the guest experience.
This role manages check-ins, check-outs, reservations, and guest inquiries while ensuring a smooth and welcoming hotel environment.
Key Responsibilities
Greet and welcome guests in a friendly, professional manner
Perform guest check-in and check-out procedures efficiently
Verify guest information, process payments, and issue room keys
Manage reservations, modifications, and cancellations
Respond to guest inquiries, requests, and concerns promptly
Provide information about hotel amenities, services, and local attractions
Handle guest complaints with professionalism and escalate when necessary
Maintain accurate records in the property management system (PMS)
Coordinate with housekeeping and maintenance to ensure room readiness
Monitor lobby activity and maintain a clean, organized front desk area
Follow all hotel policies, procedures, and brand standards
Work Experience
Qualifications
High school diploma or equivalent required
Previous hospitality or customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask and remain calm under pressure
Basic computer skills; experience with hotel PMS systems is a plus
Flexible schedule, including evenings, weekends, and holidays
Skills & Competencies
Customer-focused mindset
Attention to detail and accuracy
Problem-solving and conflict resolution
Team collaboration
Professional appearance and demeanor
Physical Requirements
Ability to stand for extended periods
Occasionally lift up to 25 lbs
Ability to work in a fast-paced environment
Benefits
Benefits & Perks
Access to the Hilton Team Member Travel Program at participating hotels worldwide
Discounted rates for friends and family through the travel program
Ongoing training and development through brand platforms
Employee recognition programs and performance incentives
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee.
The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website.
If you accept this position, you will be employed by a franchisee and not by Hilton.
You will not be eligible from compensation or benefits from Hilton.
You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.