Warehouse Will Call Associate, Jessup

Warehouse Will Call Associate
EPSI Worx is seeking dedicated and customer-oriented individuals to join our team as Warehouse Will Call Associates.
As a Will Call Associate, you will be responsible for ensuring the professional, accurate, and timely processing of will-call orders.
This customer-facing role requires excellent communication skills and the ability to handle transactions at the Will Call desk.
You will be responsible for gathering invoices, checking drivers in/out, ensuring all documentation is signed, answering phones, and providing general administrative support such as filing and copying.
Key Responsibilities:
Process Will Call orders in a professional and timely manner, ensuring accurate fulfillment of customer requests.
Greet and assist customers at the Will Call desk, providing excellent customer service and addressing inquiries or concerns.
Gather invoices and verify the accuracy of orders, ensuring that the correct items are being released to customers.
Check drivers in/out, confirming proper identification and documentation, and ensuring all necessary paperwork is completed and signed.
Collect payment from customers when necessary, following established procedures and maintaining accuracy in monetary transactions.
Provide support to the Customer Service team by addressing customer inquiries, resolving issues, and providing necessary information.
Answer incoming phone calls in a professional and courteous manner, directing calls to the appropriate individuals or departments.
Perform general administrative tasks such as filing, copying, and organizing paperwork to maintain an efficient and organized work environment.
Collaborate with team members and other departments to ensure smooth operations and customer satisfaction.
Adhere to company policies and procedures, including safety guidelines and protocols.
Requirements:
High School diploma or equivalent.
3 years of experience in a similar role or customer service-oriented position.
Excellent interpersonal and communication skills, with the ability to provide outstanding customer service.
Strong attention to detail and accuracy in processing orders and handling transactions.
Proficient computer skills, including knowledge of basic office software (e.g., word processing, spreadsheet applications).
Ability to multitask and prioritize tasks in a fast-paced environment.
Flexibility to work weekends, including both Saturday and Sunday, as the schedule may be split between multiple Will Call Associates.
Willingness to adapt to changing schedules based on business needs.
Strong organizational skills and the ability to maintain order and efficiency at the Will Call desk.
Ability to work effectively both independently and as part of a team.