Guest Service Associate, Galveston

Guest Service Associate

Compensation $16 - $20 hourly Why You'll Love This Role: Be the center of the action in a lively, people-first boutique hotel. Build genuine connections with guests from all over the world. Work in a positive, supportive environment with growth opportunities. If you've got a knack for hospitality, a passion for service, and a smile that can brighten someone's day, step up to the front desk at Hotel Lucinewe can't wait to welcome you to the team.Responsibilities: Connect with the housekeeping department to ensure guest accommodations are ready Mitigate customer complaints as needed Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-date Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.