Admissions Coordinator, Torrance

Welcome to Your Behavioral Health (YBH). Our mission is to guide individuals through the intricate landscape of behavioral health, ensuring that expert support is not only available but also easily accessible. At YBH, we pride ourselves on being a centralized hub teeming with resources designed to aid clients and their families in pinpointing the optimal support tailored to their distinct needs and aspirations for well-being. ****

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Position Overview

Your Behavioral Health is seeking a highly organized, patient-focused

Admissions Coordinator

to support our intake and admissions operations across mental health and substance use programs. This role is critical to ensuring timely, efficient, and high-quality client intake—from initial inquiry through admission—while supporting census growth and conversion goals at our sister company Clear Behavioral Health.

The Admissions Coordinator will work closely with clinical teams, and leadership to manage inbound leads, coordinate assessments, and ensure seamless client onboarding.

Key Responsibilities

Intake&Lead Management

Serve as a primary point of contact for inbound inquiries (phone, web, referral sources)

Respond promptly to new leads and ensure timely follow-up

Collect and document patient information accurately in CRM systems (Salesforce or equivalent)

Triage inquiries to determine appropriate level of care and program fit

Admissions Coordination

Schedule and coordinate clinical assessments with providers

Ensure all required documentation is completed prior to admission

Verify insurance benefits and communicate financial responsibilities

Coordinate admission logistics across residential, PHP/IOP, and outpatient programs

Conversion&Performance Support

Track leads through the admissions funnel and support conversion efforts

Maintain consistent follow-up cadence with prospective patients and referral sources

Assist in managing open leads, ensuring no missed opportunities

Support team goals related to admissions volume, conversion rates, and response times

Cross-Functional Collaboration

Partner with clinical, outreach, and operations teams to ensure appropriate placement

Communicate effectively with Program Directors and care teams regarding incoming admissions

Participate in daily or weekly pipeline reviews and admissions meetings

Process&Quality Improvement

Support adherence to admissions workflows and documentation standards

Identify opportunities to improve intake efficiency and patient experience

Assist with call quality, documentation accuracy, and operational consistency

Qualifications

Required

Strong communication and interpersonal skills, especially in high-empathy environments

Ability to manage multiple priorities in a fast-paced, metrics-driven setting

High attention to detail and organizational skills

Preferred

Experience in behavioral health, substance use treatment, or healthcare admissions

Understanding of insurance verification and benefits

Familiarity with different levels of care (Detox, Residential, PHP, IOP, OP)

1–3 years of experience in admissions, intake coordination, healthcare operations, or related field

Experience working with CRM systems (Salesforce strongly preferred)

Key Competencies

Patient-centered mindset

Sense of urgency and responsiveness

Data-driven and process-oriented

Strong follow-through and accountability

Team collaboration

Performance Expectations

Timely response to inbound leads and inquiries

High-quality documentation and CRM accuracy

Consistent follow-up to support conversion goals

Contribution to admissions volume and census targets

Adherence to workflows and operational standards

Benefits:

Medical, dental, and vision insurance

Life and disability coverage

Retirement plan

Paid sick, time off, and holidays

Employee Assistance Program

Professional development opportunities

Other company - sponsored wellness or support programs

Pay:

$25-$30 per hour depending on experience.

Schedule:

Fully in-person in Torrance. Monday through Friday.