Customer Service Representative, Gastonia

divh2Customer Service Representative/h2pLocation: Gastonia, NC ***** Duration: 12 Months Pay Rate: $20/hr/ph3Knowledge, Skills Abilities Required:/h3ulliProven verbal and written communication skills.
/liliAbility to exercise good judgment with minimal supervision.
/liliExcellent analytical skills, decision making ability, negotiation and problem-solving skills.
/liliMust have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).
/liliA basic understanding of organization/department/section policies/procedures.
/liliA basic understanding of billing, rates, credit, energy usage, and customer accounts.
/liliDemonstrate the ability to de-escalate a call with irate and difficult customers.
/liliIdentify and resolve basic routine issues.
/liliWork varying shifts, nights, weekends and during emergency situations.
/liliAbility to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
/liliExcellent interpersonal skills and ability to function within a team.
/liliPunctual and ability to plan and use time effectively.
/liliFlexibility with respect to shifts.
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