Call Center Department Manager, Morgan Hill

Job Opportunity

A Dental Office that prides themselves on being state of the art! Imagine walking into the practice and feeling the confidence of the artistic aspect of dentistry. Thus, helping patients stay confident in their smiles. This big dental family works together to stay on top of the latest dental techniques and software. Although this team is large, they work well together to help the doctor keep her standard of care for all patients. If you enjoy working with a larger team with various specialty dental treatment to care for patients, this is the team and dental home for you. This position involves being able to be creative and develop a starting call center that handles the patient calls and insurance breakdowns for the offices. Skill set: verbal communication, written communication, patient education, outgoing and welcoming, team player, detail oriented, time management, organized. COVID-19 measures: curbside waiting, symptom check, staggered schedules, sneeze guard at desk locations, patient mask, hand sanitizer stations, paperless forms, N95 mask, face shields, clinical staff surgical gowns, social distancing floor decals, CDC signs posted for patients, CDC signs posted for staff. Requirements: high school diploma, front office dental experience, experience: dental software: Open Dental, patient communication software: Weave. What financial POS/vendors do you use? CareCredit, Lending Club Dental Finance. Familiar with insurances: PPO, fee for service. Benefits: bonus structure, medical, paid time off, holiday, 401k.