Customer Operations Representative, Morgan Hill

divh2Customer Operations Representative/h2pAnritsu is a provider of innovative communications test and measurement solutions.
Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for RD, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization.
Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems.
The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets.
/ppAnritsu is committed to providing a comprehensive and competitive benefits package to all employees.
We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing.
Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a perfect job.
Come find out what Anritsu has to offer you!
/ppAs a Customer Operations Representative based in Morgan Hill, CA you will have responsibility for supporting our Sales and Service Operations and managing all aspects of customer experience from when a customer calls to inquire about our products and services through to delivering the product or returning an item from Service.
You will be interacting with many people within the organization, so strong communication skills are crucial.
This particular position in Customer Operations will be primarily focused on providing service support for our customers.
/ppKey Responsibilities include:/pulliBuild loyal customer relationships via telephone, offering personal attention and exceptional service.
/liliPre-sales and/or post-sales customer support/liliPrimary contact for our Sales Teams and external customers.
/liliEfficient processing of Service quotes, orders, and requests received in a timely and efficient manner meeting our Customer Satisfaction and turn-around time objectives.
/liliAct as liaison between customers and internal organizations/liliEffective communication to all levels of the organization and external customers to ensure quality service.
/liliManage the day to day relationship within our customer base.
/liliEnsure business process and service standards are met.
/liliPromote a positive and teamwork environment.
/liliKeep management informed of any changes or significant concerns that impact the department.
/liliReporting to the Customer Operations Supervisor based in Morgan Hill, CA/li/ulpRequirements :/ppEssential:/pulliBe proficient or have advanced knowledge of Microsoft Office, Internet functions and basic computer skills.
/liliBe professional in appearance and communication with excellent phone skills.
/liliHave strong interpersonal as well as excellent verbal and written communication skills.
/liliHave experience interacting professionally with internal and external customers.
/liliBe a problem solver who can make solid job related decisions with critical thinking and root cause analysis skills.
/liliWork well as a team member and team contributor/liliFlexible hours/li/ulpPreferred:/pulliPossess an Associates or Bachelors Degree in Business Administration/liliSAP experience/liliSalesforce experience/liliTechnical skills or experience in the Test and Measurement environment/liliOrder Management/Order Entry experience in a Service environment/li/ulpIn order to be successful in this role, the following competencies and behavior skills are required:/pulliThe candidate must be comfortable in a dynamic, fast paced business environment.
/liliBe highly organized and able to coordinate different tasks.
/liliBe driven, highly self-motivated, energetic, and experienced interacting professionally with customers.
/liliBe analytical and able to make good job related decisions/liliBe goal-driven and achievement oriented/liliBe self-motivated, disciplined and resolution/solution oriented/liliPossess ability to multi-task and prioritize daily responsibilities/liliRemain calm under pressure/li/ulpThe annual base salary range for this position is $54,000- $80,000.
Please note that the salary information is a general guideline only.
Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidates work experience, education/ training, key skills as well as market and business considerations when extending an offer.
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