Front Desk Agent, Durango

divh2Front Desk Agent/h2pApply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously./ppWe offer eligible employees a number of benefits to enhance their health and well-being:/pulliGroup insurance, including medical, dental, vision and company-paid life insurance./liliPaid time off/liliCompany-matched 401(k) plan/liliVoluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account/liliLife enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!/liliGet paid daily/li/ulpEnsure that all guests receive a friendly, efficient and error-free check-in and check-out experience./ppHandle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met./ppAnswer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guests stay./ppDemonstrate proper phone etiquette including transferring calls, taking messages and making reservations./ppFollow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts./ppSupport the goals of the hotel through teamwork and collaboration with all departments./ppPrevious customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, overnight, weekends and holidays. This position is mainly for the evening 3pm - 11pm shifts and the overnight 11pm - 7am shifts./p/div