Service Operations Assistant, Grand Prairie

Service Operations Assistant
The Service Operations Assistant supports front-end operations by helping lead customer service efforts, ensuring efficient checkout performance, and maintaining a clean, organized, and customer-friendly environment.
This role partners with the Service Operations Manager to drive service standards, support team development, and ensure smooth daily execution.
Customer Service & Experience
Deliver fast, friendly, and accurate service at all times
Assist customers with inquiries, issues, and service recovery
Promote a positive checkout experience and resolve concerns professionally
Support initiatives that improve customer satisfaction and loyalty
Front-End Operations
Assist in overseeing checkstands, self-checkout, and service desk activity
Help manage customer flow and ensure proper staffing during peak times
Ensure compliance with cash handling, register accuracy, and POS procedures
Monitor front-end conditions to keep operations running efficiently
Team Leadership & Support
Provide direction, coaching, and daily support to front-end employees
Assist with training new hires and reinforcing service standards
Monitor productivity and help maintain accountability across the team
Promote a positive, team-oriented work environment
Merchandising & Store Standards
Maintain clean, organized, and fully stocked front-end and service areas
Support execution of impulse displays and promotional setups
Ensure signage and pricing are accurate and up to date
Maintain safety and cleanliness standards at all times
Administrative & Compliance
Assist with scheduling, timekeeping, and labor support
Support cash office functions such as pickups, loans, and audits as needed
Ensure adherence to company policies, safety procedures, and compliance standards
Qualifications
Previous retail or customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic computer and cash handling knowledge
Flexible schedule including evenings, weekends, and holidays
Key Competencies
Customer Focus
Communication Skills
Leadership & Team Support
Problem Solving
Time Management
Operational Execution
Work Environment
Fast-paced retail store environment
Frequent standing, walking, and interaction with customers and team members
Occasional lifting and front-end support tasks
Albertsons Companies is at the forefront of the revolution in retail.
Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.
We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.
We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia.
Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us.
We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor Building the future of food and well-being starts with you.
Join our team and bring your best self to the table.