Desktop Support Technician, Grand Rapids

Position: Desktop Support Technician

Location: Ada, MI 49355

Duration: Long term (Potential for full time opportunity)

Job Description:

We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will have experience with hardware upgrades, system imaging, and end-user support.

Key Responsibilities:

Perform RAM upgrades to improve system performance

Use SCCM and PXE boot to deploy and manage system images

Manage user accounts, permissions, and group policies in Active Directory

Maintain accurate records of hardware/software assets

Utilize ServiceNow for incident tracking and change management

Set up user accounts on newly imaged devices

Provide follow-up support to ensure proper functionality

Troubleshoot and resolve desktop hardware/software issues

Install and configure Office 365 applications

Qualifications:

Proven experience in desktop support and system administration

Proficiency with SCCM, PXE boot, and imaging tools

Strong knowledge of Active Directory

Experience with asset management

Familiarity with ServiceNow or similar ITSM tools