UX Researcher II: Intermediate, Michigan

Our Client, a Retail company, is looking for an UX Researcher II: Intermediate for their Grand Rapids, MI location.

 

Responsibilities:

Plan and execute qualitative and quantitative user research using an array of research techniques

Analyze users behavioral and attitudinal data to uncover customer pain points and unmet needs

Ability to conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing

Synthesize and present research findings in context.

Leverage human centered design principles to develop journey maps, user personas, and jobs to be done.

Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process. Ability to accurately scope research initiatives by collaborating with stakeholders.

Leverage existing data and ability to tie insights to analytics.

Work in a SAFE Agile environment, coordinating projects by sprints.

 

Requirements:

Ability to work effectively both individually and as part of cross-functional teams.

Effectively manage vendor partner relationships ensuring that output meets internal expectations

3+ years of experience with UX Research Bachelors or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Computer Science, Visual Design, or similar field.

Solid understanding of wireframes, storyboards, user flows, process flows and site maps.

Experience with unmoderated testing and prototyping tools

Solid grasp on Human Centered Design

Expert written and verbal communication skills and attention to detail

Portfolio demonstrating your expertise and ability to articulate your process Positive attitude, collaborative spirit and openness to giving and receiving feedback Experience

Experienced Minimum 2 years of experience in UX Research

Education: Bachelors

 

Why Should You Apply?

Excellent growth and advancement opportunities

 

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.