Front Office Manager, Grand Rapids

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more. We are looking for a motivated, organized, and detail-oriented individual with strong leadership skills and a passion for providing superior customer service.

We are seeking an enthusiastic and proactive Front Office Manager to oversee daily office operations and ensure a seamless experience for both customers and our team.

Benefits

Paid training and ongoing professional development (certifications, courses,...etc.).

Paid holidays and paid time off.

Health and retirement benefits. Not available at all locations.

Open door policy with your manager.

Responsibilities

Coordinate designers’ appointment calendars and schedule follow-ups in our CRM.

Coordinate administrative functions and support sales, production, and installation teams.

Greet visitors and ensure a welcoming environment.

Manage customer inquiries and provide timely, solution-oriented responses.

Assist with paperwork, data entry, and maintaining office records.

Train and supervise front office staff as needed.

Requirements

No degree is needed.

We are looking for candidates with strong organizational skills.

Friendly, customer-focused attitude with a professional demeanor.

Proficient in computer applications and Microsoft Office software.

Skilled in coaching front desk staff to deliver exceptional customer service.

Managerial experience. Minimum of 1 - 2 years.

Closets by Design - Overview

Closets by Design is a nationally recognized leader in home organizing systems.

We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

Closets by Design - Our Values

Serve Others

Be a Problem Solver

Trust the Process

We respond to all candidates within 24 hours and complete hiring in 7 days.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Closets By Design Corporate.