Administrative Assistant / Dispatcher, Zeeland

Administrative Assistant / Dispatcher
Zeeland, MI
$40,000 - $60,000
Full-Time | Monday–Friday
A well-established contractor is seeking an organized and proactive Administrative Assistant / Dispatcher.
This office has a close-knit, team-oriented environment, offering a "family feel" culture with a business casual dress code (jeans may be acceptable).
This is a great opportunity for someone who enjoys coordinating schedules, keeping operations running smoothly, and working closely with field technicians.
Key Responsibilities:
Coordinate and schedule service appointments based on customer needs and technician availability
Dispatch technicians to job sites and adjust schedules as needed to keep work progressing efficiently
Communicate with technicians via phone, text, and scheduling systems throughout the day
Create and manage purchase orders (POs) for job-related materials, rentals, and equipment
Track orders, ensure timely delivery, and monitor associated costs
Generate and maintain work orders, including time and materials tracking
Audit work orders to ensure accurate labor hours and materials are recorded
Utilize ERP system to manage scheduling, POs, and job tracking
Qualifications:
Required:
1–2+ years of administrative experience supporting a team or multiple departments
Experience working within an ERP system
Strong organizational and time management skills
Proficiency in Microsoft Office 365, especially Excel
Ability to multitask and communicate effectively in a fast-paced environment
Preferred:
Previous experience in dispatching or service coordination
Background in HVAC, mechanical, or service-based industries
Associate degree or relevant coursework
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