Application Support Engineer, Texas

Job Title: Application Support Engineer

Location: Dallas, TX or Tampa, FL (Hybrid)

Experience Level: Mid-Senior Level

Employment Type: Contract to Hire

Overview:
We are seeking an experienced Application Support Engineer to join our team in either Dallas, TX or Tampa, FL. This role is ideal for individuals with a strong technical background in application support, incident resolution, and system troubleshooting within financial services environments.

Primary Responsibilities:

Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.

Resolve critical application alerts promptly, including production defects, and provide business impact assessments.

Maintain and update knowledge articles and runbooks in collaboration with application development teams.

Work with internal teams to provide solutions to application issues and escalate as required.

Validate and submit responses to audit-related requests.

Review and implement Disaster Recovery scripts during planned and unplanned outages, ensuring BCM evidence is provided as needed.

Identify and implement automation solutions to reduce manual effort in application monitoring.

Collaborate with development teams to provide input during application design and development stages.

Implement pre-production/production application code deployment plans and manage the end-to-end vendor application upgrade process.

Align risk and control processes within daily responsibilities to mitigate risk effectively.

Required Skills and Qualifications:

Minimum of 4 years of related experience.

Bachelor's degree preferred or equivalent professional experience.

Proficiency in key technologies such as:

Java/J2EE

Oracle/SQL

IBM MQ

SNOW/ITIL Process

Splunk/Autosys

Strong platform experience with:

Linux/Unix

AWS

Preferred experience with:

Containers (Kubernetes/Docker)

IIB

Network understanding

Familiarity with Finance and Securities domain knowledge is advantageous.

Key Competencies:

Demonstrates integrity by fostering a culture of honesty and transparency.

Proactively seeks learning opportunities to stay updated in their technical specialty.

Strong communication skills to ensure consistent updates across teams and stakeholders.

Proven experience in coaching and supporting team members to achieve goals.

Interview Process:

2 rounds of interviews via Zoom.

If you are a motivated Application Support Engineer with the skills and expertise outlined above, we encourage you to apply and become part of our dynamic and collaborative team.