ServiceNow Business Analyst, Texas

We are looking to hire Two Business Analyst for our team.

Your Responsibilities

" Collaborate with cross-functional teams - Product Owners, Process Owners, Engineering (Developers, Testers and Operational Support) to deliver impactful ServiceNow solutions in an Agile setting

" Lead requirement elicitation sessions and translate stakeholder needs into detailed user stories with well-defined acceptance criteria

" Break down complex requirements into logical workflows, data structures, and business rules

" Analyze enhancement requests, observations and defects to propose sustainable, risk-compliant solutions

" Create process documentation, user stories, use cases, and user acceptance criteria

" Drive user acceptance testing (UAT) and work with stakeholders to ensure the delivered product meets expectations

" Support and lead organizational change management (OCM) initiatives, including stakeholder training and communications

" Conduct design walkthroughs and feedback sessions with stakeholders and end users

" Collaborate with members on Agile methodology, ServiceNow best practices, and business analysis standards

" Ensure alignment with 's risk and control practices

Qualifications

Required:

" Bachelor's degree or equivalent experience

" Minimum 5 years of experience as a Business Analyst in enterprise software delivery

" Minimum 3 years of experience working specifically on the ServiceNow platform (ITSM, ITOM, or related modules)

" Strong knowledge of Agile/Scrum methodology, with experience working in a cross-functional Agile team

" Proven ability to document functional requirements, process flows, and system interactions

" Exceptional communication skills with both technical and non-technical audiences

" Experience with Service Catalog items, workflows, roles/groups, and form configurations

" Proficiency in facilitating UAT, training, and stakeholder demos

Required Certifications:

" ServiceNow Certified System Administrator (CSA)

" ITIL v4 Foundation Certification

Preferred Qualifications:

" Additional ServiceNow certifications (e.g., Certified Application Specialist, Certified Implementation Specialist)

" Familiarity with ServiceNow governance models and platform best practices

" Experience with ServiceNow integrations

" Experience with the Common Services Data Model (CSDM)