Front Desk/Medical Receptionist, Flower Mound

We are seeking a highly motivated and professional Front Desk Receptionist for our client. The ideal candidate will have prior experience working in a cosmetic or medical spa environment and a passion for providing excellent customer service. This position requires someone who is organized, personable, and thrives in a fast-paced, client-focused setting.

Responsibilities:

Greet clients warmly and provide excellent customer service from check-in to check-out

Answer phone calls, schedule appointments, and manage client calendars efficiently

Handle customer inquiries, provide information on services, and assist with product recommendations

Process client payments and manage billing

Assist clients with completing necessary intake forms and other documentation

Coordinate with staff to ensure smooth client flow and timely service delivery

Ensure the reception area is clean, organized, and welcoming at all times

Manage inventory and reordering of retail products and supplies

Maintain confidentiality of client information in compliance with HIPAA standards

Process customer feedback, ensuring that any complaints or concerns are addressed promptly and professionally

Promote services and special offers to clients as part of our sales strategy

Assist with basic administrative tasks, including filing, emails, and maintaining client records

Adhere to all company policies and procedures while maintaining a professional and positive attitude

Qualifications:

Previous experience working at a front desk in a cosmetic or med spa environment is required

Strong customer service and communication skills, both in-person and over the phone

Proficient in office software (Microsoft Office, scheduling software, point-of-sale systems)

Ability to multitask and work effectively in a fast-paced, dynamic environment

Knowledge of cosmetic treatments and services is preferred

Exceptional organizational skills with attention to detail

Strong problem-solving abilities and a calm demeanor under pressure

Professional appearance and demeanor

High school diploma or equivalent; additional education or certifications in cosmetology or spa management a plus