Service Operations Assistant, Grapevine

Service Operations Assistant

The Service Operations Assistant supports Front-End leadership in driving efficient, customer-focused store operations. This role ensures smooth execution of front-end processes, maintains service standards, and provides operational and administrative support to deliver a positive shopping experience.Front-End Operations&Execution Support daily front-end operations, including checkout flow, customer service desk, and queue management Ensure registers and service areas are properly staffed and operating efficiently Assist in monitoring transaction accuracy, payment handling, and policy compliance Maintain cleanliness, organization, and readiness of all front-end areasCustomer Service Deliver excellent customer service by assisting customers with transactions, returns, and inquiries Address and resolve customer concerns promptly and professionally Support a friendly, fast, and efficient checkout experience Promote customer loyalty programs and store initiativesAdministrative&Operational Support Assist with cash handling procedures, register audits, and safe counts Support scheduling coordination and shift coverage adjustments as needed Help maintain accurate store records related to front-end activities Assist with communication between front-end team and store leadershipLeadership&Team Support Support training and onboarding of new front-end associates Provide guidance during shifts to ensure productivity and service standards are met Reinforce company policies, procedures, and service expectations Promote a positive, team-focused work environment Compliance&Safety Ensure adherence to all company policies, cash handling procedures, and compliance standards Maintain a safe and secure work environment at the front end Follow all safety guidelines and support loss prevention efforts Qualifications Previous retail or customer service experience preferredStrong customer service and communication skills Basic understanding of cash handling and POS systems Detail-oriented with strong organizational skills Ability to multitask in a fast-paced environment Flexible availability including evenings, weekends, and holidays Physical Requirements Ability to stand for extended periodsFrequent interaction with customers and handling transactions Occasional lifting of up to 2535 lbs Repetitive tasks including scanning, bagging, and handling cash