Inside Sales Representative - Senior Living, Grapevine

Lead Engagement Advisor - Senior Living

Are you passionate about helping others and creating meaningful first impressions? We are seeking a compassionate and customer-focused Lead Engagement Advisor to support prospective residents and families exploring senior living options. In this role, you'll answer inbound inquiries, provide information about our communities, qualify leads, and schedule on-site tours with our sales teams. You'll play an important part in helping families navigate senior living decisions with care and professionalism.Why You'll Love This Role Competitive Pay: $20.00- $25.00/hour (credit for experience) plus performance bonuses Schedule: Full-time, Monday Friday, day shift with a hybrid work schedule Mission-Driven Work: Make a meaningful impact in residents' lives every day Supportive Team Culture: Collaborative leadership and strong operational supportFast Hiring Process: Apply today and hear back within 48 hours What You'll Do Answer incoming calls and inquiries with warmth, professionalism, and empathy Gather prospect information and identify needs, timeline, and level of care Schedule community tours and coordinate introductions with onsite sales teamsMaintain accurate CRM documentation and follow-up details Share community highlights, services, amenities, and availability information Required Qualifications 1-2 years of experience in call center, senior living, healthcare, hospitality, or sales preferred Strong communication and customer service skillsComfortable handling high call volume in a fast-paced environment Organized with strong attention to detail Ability to build rapport and create a positive experience Benefits for Qualified Employees Medical, dental, and vision insurance Health Savings&Flexible Spending Accounts Life/AD&D Insurance Short-&Long-Term Disability Accident, Cancer, Critical Illness,&Hospital Indemnity Insurance Employee Assistance Program Perks at Work Discount Program To apply, please complete the required questionnaire. We accept applications on a rolling basis. We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.