Customer Service Representative, Grapevine

Customer Service Representative II
Location: Grapevine TX (Onsite)
Duration: 3 Months Contract (With Higher Possibilities of Extension and Conversion)
Pay Rate: $18 hr on W2
SHIFT DETAILS: Monday to Saturday 10am-6pm
As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service.
You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.
To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
As a part of the team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers.
What your day-to-day will look like:
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
What you'll need to excel: At a minimum, you'll need:
1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
Experience with Microsoft Office (Word, Excel, & Outlook)
It'd be great if you also have:
High school diploma or equivalent
Experience with Microsoft Office and other business-related applications
Experience in a call center environment
Bilingual English/Spanish
Strong customer service skills with the drive to resolve issues
Excellent organizational skills
The ability to thrive under pressure while delivering solutions that exceed customer expectations