Call Center, Helena

Call Center
Helena, MT, United States
$ ************* (US Dollar)
Call center needs 1 year medical insurance or medical office experience
Call center requires:
MS Office
10-key by touch.
medical insurance or medical office experience
Excellent verbal and written communication skills.
Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new situations and apply problem-solving skills Ability to relate to the customer Ability to remain calm under pressure Ability to adapt to and incorporate new technologies Ability to learn from past mistakes (and Successes!) Ability to manage time effectively
Call center duties:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
Provides clear and concise information about the status of a claim or Medicaid members
Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
.
Or refer someone