Customer Service Specialist, Evans

The Customer Service Specialist is responsive, accurate, and helpful.
Providing top-tier localized customer service.
Serving as an information hub between manufacturers, customers, service and sales team members.
a positive company brand representative and exemplify the Michelli values of integrity, initiative, teamwork, quality, leadership, accountability and safety.
Performs general clerical and administration activities to support the overall operations of the company.
Responsibilities
Greet walk-in customers with a warm and positive attitude.
Answer all incoming office calls and direct the calls to the appropriate department or person.
Monitor incoming office emails
General clerical activities
Support sales and service field employees with administrative tasks
Create vendor Purchase Orders when needed.
Call customers to collect outstanding accounts receivable
Support new customer setup and credit application process
Organize and maintain file system and other records
Maintain internal documents to facilitate business processes
For service and sales calls, gather information necessary to generate the orders.
Compose and type routine correspondence.
Organize and maintain file system and other records.
Prepare outgoing mail and correspondence, including email and faxes.
Attend training sessions as necessary relating to the job.
Willing to assist other co-workers when available or time permits.
If applicable: dispatch technicians and create work orders from incoming service calls
Ship and receive equipment
Skills
Previous experience in customer support or call center environments is preferred.
Proficient in data entry with attention to detail for accurate record keeping.
Able to meet deadlines.
Excellent verbal and written communication skills to convey information clearly.
An ability to type efficiently while engaging with customers on calls or chats.
Strong problem-solving skills to handle challenging situations effectively.
A positive attitude and willingness to learn in a fast-paced environment.
Benefits:
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off