Field Service Technician Dispatcher, Windsor

Field Service Technician Dispatcher

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.The Field Service Technician Dispatcher is responsible for job control, changes, and scheduling for field-related repairs as required by customers and providing daily direction to technicians in determining, assigning and coordinating their work in a manner that reflects the company's vision of working as "One Professional Team."Pay Rate: $26.08 - $38.42 hourly. Pay is dependent on education and experience. Essential Functions: Maintains written record of communication to insure the customers are aware of scope of work to be performed Preorders parts and tooling as necessary Reviews problem work orders Invoicing&Closing work orders Initiates work order opening and assigns estimates value Updates work orders as the scope of the job changes Follows up with technicians on status of the assigned work order Provides communication to customer on schedules, warranty, etc. Provides communication to other cost centers for the purpose of scheduling component repairs and machine schedulingCommunicates the new estimate to the customer via fax or email when the scope of work changes Prior to rework being completed, communicates with service manager the nature of the rework required Handles all incoming customer calls and inquiries pertaining to field service work Provides input to the Field Service Manager for truck and tool purchasesAssists in identification and development of new market opportunities as they relate to Wagner Equipment Co. Serves as secondary contact for resident field servicemen Serves as initial contact for customers requiring field service repairs Adds segments to jobs as scope of job changes and changes job estimates at that timeEstablishes internal priority system for field manager to pick up workflow Communicates to the service clerk, information on problem jobs for resolution prior to invoicing (via the computer system or phone mail as a flagging system) Other duties as assigned by manager Required Education and Experience:High School Diploma or GED 3+ years in a position requiring strong communication skills 3+ years administrative/clerical experience 3+ years customer service experience Some industry knowledge preferred Supervisory Responsibilities: Assigns work orders to technicians as appropriate Provides input to the field service manager on employee performance and provides recommendations on employee appraisal and training needsReports to the field manager any rework or non-productive activity on the part of technicians that occurs in the field operation Physical Demands&Competencies: Standing, walking, talking, sitting, use of hands&hearing Data Entry, telephone, reading/writing, reasoning, organizational, communication&math skills Safety&Product Knowledge Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds Basic knowledge of Microsoft Word, Excel, and Outlook Intermediate knowledge of DBS Work Environment: Noise: Quiet Ability to work in a fast-paced environmentIndoors Other Duties: Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.