Front Desk Associate, Wisconsin

Position Summary:

The Front Desk Associate is the first point of contact for guests and plays a critical role in creating a welcoming, efficient, and friendly environment. This position is responsible for handling reservations, check-ins, check-outs, guest inquiries, and coordinating with housekeeping and maintenance to ensure an exceptional guest experience at Liberty Lodge at Sister Bay.

Key Responsibilities:

Greet and welcome guests with a positive, professional attitude.

Check guests in and out efficiently using the property management system.

Handle phone calls, emails, and in-person inquiries regarding reservations, availability, and lodge amenities.

Process payments accurately, including credit card authorizations and billing adjustments.

Maintain a clean and organized front desk and lobby area.

Provide information about local attractions, restaurants, and activities in Door County.

Respond promptly and professionally to guest requests, complaints, or issues, escalating to management as needed.

Communicate effectively with housekeeping and maintenance staff to coordinate guest needs and room readiness.

Follow all lodge policies, procedures, and safety standards.

Assist with light administrative tasks, inventory tracking, and other duties as assigned.

Qualifications:

High school diploma or equivalent required.

Prior hospitality or customer service experience preferred.

Strong interpersonal and communication skills.

Basic computer skills; experience with reservation systems (e.g., Cloudbeds, ResNexus) is a plus.

Ability to multitask, stay organized, and work in a fast-paced environment.

Must be reliable, punctual, and able to work flexible shifts, including weekends and holidays.

Friendly, professional demeanor with a passion for guest service.

Physical Requirements:

Ability to stand for extended periods.

Light lifting (up to 25 lbs) may be required occasionally.

Comfortable working indoors at a desk or counter.

Benefits (Optional, customize as applicable):

Competitive hourly wage

Employee discounts on lodging

Friendly team environment

Opportunities for growth and cross-training