IBH- Front Desk Agent, Michigan

Overview:

Inn at Bay Harbor is a Marriott Autograph Collection Hotel nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.

This is a part-time position. The Front Desk Agent will be responsible for handling front office reception and administration duties. This includes, but is not limited to: warmly greeting each and every guest and colleague, answering phones, handling company inquiries, completing guest registration and room assignment, as well as cashier work. Candidate must possess ability to handle a variety of tasks/requests at one time, and the ability to deal with a diverse set of individuals. Patience and politeness is key.

 

Some perks of working full time year-round for Inn at Bay Harbor include:

A free Golf Pass and Ski Pass for both you and your family

A free The Highlands downhill mountain bike park season pass for you and your family

20-50% off at the various Boyne Resorts Restaurants 

30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain

Free Passes to Avalanche Bay Water Park at Boyne Mountain

Discounts on Boyne Resorts lodging for Friends and Family

Discounts at Marriott hotels worldwide for Friends and Family

Tuition Reimbursement

Service and Loyalty Bonus Program – up to 5% of gross wages per season!

PTO and Paid Sick Leave

Health/Dental/Vision Insurance

Responsibilities:
Welcome, greet, and make guests feel comfortable and valued for the duration of their visit

Properly perform check-in/check-out procedures in regards to guest accounts

Keep accurate account of monies in cash drawer

Answer phones

Respond promptly and courteously to any guest request

Keep professional attitude and demeanor during all guest interactions

Demonstrate a working knowledge of resort services/functions and community events, including details such as: dates/times/locations

Qualifications:
Must be available weekends, weeknights, and holidays

 

Applicants must be 18 years old

 

Long periods of standing required

 

Computer skills are mandatory