Customer Service Representative (Csr) / Scheduler (Part-Time), Traverse City

Responsive Recruiter
Ace Handyman Services Traverse City is seeking a highly organized, customer-focused Customer Service Representative (CSR)/Scheduler to be the central communication hub between our clients, craftsmen, and office operations.
This position is mission-critical to the success of our daily operations.
The CSR/Scheduler ensures that every client interaction is professional, informative, and clearly communicated, and that every job is scheduled accurately and efficiently so our craftsmen can arrive prepared and ready to deliver outstanding service.
Mission: To communicate all information necessary to complete each and every job in a timely, professional mannersupporting both our clients and craftsmen to ensure exceptional service delivery.
Key Responsibilities:
Serve as the primary point of contact for all incoming calls.
Clearly explain Ace Handyman Services' offerings, pricing structure (time + materials), and availability to new and existing clients.
Guide new clients through our process and set clear expectations for how we work.
Carefully schedule jobs using ServiceTitan, assigning:
Correct craftsman for the job
Accurate job descriptions
Exact dates and arrival times
Ensure detailed and thorough notes are entered into ServiceTitan so craftsmen understand job scope well in advance of night-before calls.
Craftsman & Field Support:
Dispatch job information to craftsmen via our ServiceTitan app.
Provide real-time office support to craftsmen in the field as needed.
Handle re-scheduling requests from both customers and field staff promptly and professionally.
Check in paperwork from the field and ensure completeness and accuracy.
Operations & Office Support:
Continuously monitor voicemail, ServiceTitan, and email to capture missed inquiries during busy call periods.
Return all phone calls and texts within the same business day.
Proactively solve operational issues as they arise.
Maintain a digital Rolodex of referral partners, providing quick access to trusted resources for a variety of client and operational needs.
Track and suggest improvements to make the position and systems more efficient.
Administrative Duties:
Manage all office-to-client communication, including:
Phone calls
Text messages
Letters
Follow-ups and thank-you notes
Assist with office organization, including:
Filing
Billing
Accounts Receivable (A/R)
Accounts Payable (A/P)
Independently manage phone system issues and resolve them promptly.
Check and respond to email daily.
Qualifications & Skills:
Exceptional phone and interpersonal communication skills
Strong attention to detail and organizational abilities
Ability to multitask and remain calm in a fast-paced environment
Customer-service mindset with problem-solving skills
Comfortable using scheduling and CRM software (ServiceTitan experience strongly preferred)
Basic administrative and office experience
Ability to work independently and take ownership of responsibilities
Professional, trustworthy, and dependable
Schedule: Part-Time, in-office position 11:00am to 3:00pm with consistency and reliability expected
Here is just some of what we have to offer:
Competitive hourly pay
Phone stipend
Paid Time Off
Advancement and growth opportunities
Regular pay reviews
Plus more!
Build fun and rewarding career with an industry leader!
Apply now!
Compensation: $***** - $***** per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service.
They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name.
If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises.
Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise.
All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.