Customer Service Representative, Marquette

Customer Service Representative

Our client, a leading organization in the healthcare industry, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the Customer Support Department supporting members and providers. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully within the organization.Job Title: Customer Service Representative Location: Marquette, MI Pay Rate: $18.50 per hour Shift: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break What's the Job? Provide exceptional customer service to members and healthcare providers via inbound and outbound callsRoute information to appropriate departments and resolve member issues efficiently Accurately document all correspondence and interactions in the claims management system Assist with questions related to benefits, policies, eligibility, and medication denials Support the organization's compliance with healthcare policies and confidentiality standardsWhat's Needed? High School Diploma or GED required; associate degree in healthcare administration or related field preferred At least two years of customer service or call center experience, preferably in healthcare or insurance Proficiency in MS Office applications such as Word, Excel, and PowerPointStrong interpersonal, communication, and problem-solving skills Ability to maintain confidentiality and handle sensitive information professionally What's in it for me? Opportunity to work in a supportive and dynamic healthcare environment Engage in meaningful work that impacts members' health and well-beingPotential for career growth within a reputable organization Supportive team culture emphasizing diversity and inclusion Work schedule that promotes work-life balance Upon completion of waiting period, associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life InsuranceShort Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!