Customer Support Specialist, Ossining

Salary, benefits, and career advancement opportunities offered!
Full time, direct hire position!
About Our Client
My client supplies compliant protective equipment and safety solutions to support workplace health and risk management across multiple industries
Job Description
Respond to customer inquiries via phone, email, and chat
Deliver a professional, responsive, and solution-focused customer experience
Take ownership of customer requests from start to resolution
Process customer orders, quotes, and transactions accurately and efficiently
Research order history and inventory availability
Track and follow up on orders in progress
Maintain accurate customer records and documentation
Partner closely with outside sales teams
Communicate order updates, shipment status, and backorders
Identify upsell and cross-selling opportunities
Contact customers regarding product substitutions or order updates
Collaborate with Supply Chain, Warehouse, Sales, and Finance teams
Help resolve order issues, delivery questions, and product inquiries
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.
MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
5+ years of customer service, account management, or sales support experience in a B2B environment
Experience managing customer orders, quotes, or transactional requests
Strong communication and relationship-building skills
Ability to manage multiple priorities and customer requests simultaneously
Highly organized with strong problem-solving abilities
Experience working with service metrics such as response time, customer satisfaction, or productivity
What's on Offer
Competitive annual salary ranging from $63,000 to $80,000, depending on experience.
Comprehensive health insurance to support your well-being.
401(k) matching to help you plan for the future.
Generous paid time off (PTO) policy to ensure work-life balance.
Opportunity for career advancement
Contact
Sarah Jones
Quote job ref
JN-**************