Manuf. Customer Service Representative, Travelers Rest

Our client, a global manufacturing company, is looking for a
Customer Service Representative
with order management experience to process customer inquiries, orders, and shipment-related requests.
This role partners closely with customers, sales, planning, warehouse, and accounting teams to ensure accurate order fulfillment, on-time delivery, and continuous improvement in service levels.
This is a Direct Hire, on-site position in Travelers Rest, SC.
RESPONSIBILITIES
Set up, maintain, and update customer accounts and part information
Enter and acknowledge customer purchase orders within 24 business hours
Process customer requests related to new or revised specifications and part numbers
Manage open orders, order status, and customer web-based order portals
Coordinate with production planning and warehouse teams to support on-time, in-full deliveries
Allocate finished goods or work-in-process inventory to fulfill customer orders
Communicate shipping requests and prepare required warehouse and customs documentation
Generate daily shipping reports and calculate shipment estimates
Create and release invoices on the same day as shipment
Communicate regularly with customers and respond to inquiries in a timely manner
Support Sales, Accounting, and Warehouse teams as needed, including month-end closing and audits
Prepare reports and complete additional duties as assigned
QUALIFICATIONS
Bachelor's degree in Business, Communications, or a related field preferred; equivalent experience considered
Minimum of 4 years of experience in customer service or supply chain operations for a manufacturing company
Strong communication, listening, and problem-solving skills
Ability to remain composed and professional in a fast-paced environment
Customer-focused, patient, and confident with a positive attitude
Proficient in Microsoft Office Suite
COMPENSATION & BENEFITS:
$60,******,000
3% yearly bonus
Medical, dental, and vision benefits
PTO and paid holidays
SCHEDULE:
Monday through Friday, 8am to 5pm, on-site