Solutions Architect, Air Force, Washington

The Company
Cape was founded in early **** by Palantir and Anduril alums with deep expertise in privacy and national security.
While running Palantir's U.S. national security business, our CEO became passionate about privacy and security on mobile devices.
Our mission is to be a force for good in global wireless.
The Team
We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed.
Innovation is at the core of everything we do.
At Cape, we trust our team to deliver greatness and empower them to make a profound impact.
As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members.
The Role
Solutions Architects at Cape lead engagements with our federal customers.
They deeply understand the privacy and security challenges that Cape is solving and are passionate about bringing our technology to federal customers.
Solutions Architects collaborate closely with business development, engineering, product, sales, and marketing to ensure we're building the right thing and delivering it the right way to customers doing mission critical work.
They must be high ownership, creative, solutions?oriented individuals who aren't afraid to dive deep into complex problems.
Responsibilities
Own the engagement with a new/early customer, working on the ground to understand challenges and deploy our technology.
Cultivate relationships at all levels of seniority, burn through frozen?middle bureaucracies to clear a path to success, and create and deliver executive presentations to ensure buy?in from above.
Work fluidly with product and engineering to ensure product direction aligns with our customers' on?the?ground reality and influence cross?team members to direct the appropriate resources.
Lead product rollout and integration at customer locations, ensuring alignment between product development and operational requirements, serving as the on?site technical implementation point of contact.
Demonstrate a high degree of interdependence, making decisions and leading initiatives while knowing when to leverage engineering and product expertise.
Qualifications
A love for building things that matter.
Bachelor's degree in Computer Science or related field, or equivalent hands?on experience; ability to quickly develop and tailor scripts or technical solutions.
Demonstrable understanding of networking fundamentals (IP addressing, subnetting, NAT, routing, switching, core network functions) and familiarity with network troubleshooting tools (e.g., Wireshark).
Technical aptitude; enjoy automating tasks to deliver for customers.
Exceptional written and verbal communication skills.
Adaptive and introspective; willing to learn, guide, lead, and follow.
Active U.S. TS/SCI clearance.
Willingness to travel up to 75%.
Based in DC; relocation assistance available.
Bonus Points
Experience in cyber operations or telecommunications.
Five years of experience in customer?facing roles (account strategist, customer success, or related discipline).
Concrete examples of cutting through bureaucratic obstacles to achieve results.
Domain experience with privacy, security, telco, or related fields.
Experience in enterprise customer success, especially at early?stage companies.
Program and/or project management experience in a post?sales or implementation environment.
Competencies
Technical Expertise: quickly develop and tailor technical solutions, lead product rollouts and integrations.
Business Acumen: understand and use insights about the business environment to improve outcomes and contribute to strategic plans.
Problem Solver: anticipate and identify problems, involve others, conduct analyses, and seek best solutions.
Communication: actively listen, share information clearly, adapt communication to diverse audiences.
Relationship Building: manage interactions to provide service, collaborate with product and engineering, decide independently when to leverage experts.
Data?Driven Reasoning: interpret information to make decisions, analyze technical challenges, offer data?based solutions.
Customer Centric: deliver high quality service, respond promptly, follow through on commitments, maintain positive relationships.
Flexibility/Adaptability: adjust to changing priorities, navigate ambiguity, pivot strategies without frustration.
Ethical Practice: integrate core values, maintain confidentiality, act with integrity, mitigate bias.
Cape?Specific Competencies
Do Excellent Work
Respect the Opportunity (each other, the user)
Overshare
Bias Towards Action
Benefits
401(k) match
100% coverage of medical, dental, and vision premiums for you and your dependents
12 weeks paid parental leave (for all parents, no waiting period)
Stipends for family?forming needs and gender?affirming care
Unlimited PTO
Culture
Builders who spend time building things that matter; many have backgrounds in Defense Tech.
Hire excellent people, give outsized responsibility, trust them to execute at a high level.
Believe personal privacy and national security interests can be reconciled via strong technology.
Commit to diversity and inclusion across all protected classes, including race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and more.
How to Apply
Click the link below to apply.
We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and/or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.
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