Concierge, Washington

The Floor Host is responsible for maintaining an exceptional office experience by proactively supporting meetings, managing workspace utilization, and ensuring the overall appearance and functionality of the floor.
This individual thrives in a fast-paced environment and takes pride in anticipating needs, resolving issues quickly, and delivering outstanding service.
Shift: Monday-Friday
Hours: 7am-4:45pm
Pay: $*****
Key Responsibilities
Meeting & Client Support
Provide real-time support for meetings across all office floors
Connect with meeting organizers and guests at the start of meetings to ensure a smooth experience
Confirm meeting room requirements in advance (lighting, AV, temperature, supplies, etc.)
Provide contact support during meetings and reset rooms promptly after use
Floor Presence & Workplace Experience
Conduct continuous floor tours to ensure all areas are clean, organized, and client-ready
Serve as a visible and approachable resource for guests, visitors, and employees
Respond to questions and requests in person, via email, and by phone with timely and knowledgeable solutions
Anticipate needs and resolve issues at the first point of contact whenever possible
Workspace & Room Management
Support a flexible, hoteling-style workplace by assisting with workspace and meeting room needs
Monitor room usage, attendance, and scheduling accuracy
Reclaim unused meeting spaces and optimize workspace utilization
Ensure meeting spaces are used effectively and align with reservations
Operations & Coordination
Open and close designated work areas, ensuring readiness for daily operations
Partner with facilities teams to report and resolve maintenance issues (furniture, lighting, carpet, etc.)
Ensure all equipment is properly stored and secured when not in use
Capture and report customer interactions and service data
Compliance & Standards
Follow all company and client policies, procedures, and safety guidelines
Maintain a high standard of professionalism, presentation, and service delivery
What Success Looks Like
A consistently clean, organized, and welcoming office environment
Seamless meeting experiences with minimal disruptions
High client and employee satisfaction through proactive support
Efficient use of meeting rooms and workspace
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.