Remote Senior Service Designer Government Cx Transformation, Washington

A service design consultancy is seeking a Lead Service Designer to guide service design engagements supporting federal agencies.
This role leads the design of end-to-end service experiences that span digital systems, physical environments, and policies.
The ideal candidate will have significant experience in service design, strong facilitation skills, and the ability to translate insights into actionable strategies.
This position supports remote work across the U.S., ideally for candidates in Washington, DC.
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