Client Services I Representative- Office Services, Washington

divh2About the Role/h2pResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
/ph2Your Impact/h2pMain Responsibilities: - Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services: - Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
- Researches and routes unidentified and generic mail.
- Receives, logs, delivers and tracks messenger items.
- Responds to customer requests.
- Performs routine upkeep of equipment.
- Records and tracks customer inquiries and fulfillment of requests.
/ph2About You: The Skills Expertise You Bring/h2pPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
In accordance with applicable law, we are providing the anticipated rate for this role: $***** - $***** hourly - HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid drivers license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
/ph2Company Overview/h2pAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of **** has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
To learn more about Canon, visit us at .
/ph2Workstyle Description/h2pFull-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
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