Tier 2 IT/AV Support (Secret Cleared), Columbia

Tier 2 It/Av Support (Secret Cleared)

The Building People delivers integrated solutions that connect technology, buildings, and people to optimize real estate performance, facility operations, and workforce outcomes. With over 450 contracts delivered across 187 project locations, we manage more than 1,700 facilities and support $38.5B in federal and commercial assets. Leveraging AI-driven automation, data analytics, and platform-agnostic systems, we create high-performing, future-ready environments that reduce cost, improve efficiency, and enable mission success. Founded in 2012, we now have over 450 employees supporting 23 federal agencies—making us a trusted leader in delivering technology-infused building solutions across the public sector.The Building People is committed to fostering a workplace where every employee can thrive. Using tools like the Predictive Index, we thoughtfully align individual strengths with team needs -ensuring the right fit, the right role, and long-term success. Our culture is rooted in integrity, innovation, and service. Through our growing philanthropy program, we support communities by focusing on gratitude, giving back, partnerships, and mentorship.Our market offerings include: Real Estate&Workplace Facilities Management Facilities Operations&Maintenance Project Management&Engineering Workforce Transformation&Organizational Design Mission Support Smart Buildings&Energy Efficiency Technology Solutions Join our rapidly growing team and help shape the future of real estate, facilities, and community impact. The Building People, LLC, has a position open for a full-time Tier 2 IT/AV Support in Columbia, SC. The contractor shall provide Tier II IT help desk support to HQ, HQ staff, and field staff.Technical support: The contractor shall diagnose and resolve hardware, software, and network issues via phone, email, chat, or in person and provide a monthly summary, incident tickets per Service Level Agreement (SLA). The contractor shall manage approximately 20 service tickets per month. Initial response shall occur within 30 minutes during duty hours.Routine Tier II issues shall be resolved within four (4) business hours. Complex issues requiring escalation shall be forwarded within one (1) business day. Required experience&skills: Possess a Secret clearance Possess Security+ certification At least 3 years of help desk experience Certificates, licenses, registrations, clearance: Currently favorable, or eligible for a National Agency Check with Inquiry (NACI) clearance, in accordance with AR 380­67. Valid Driver's License.EEP, CEM, or Tridium N4 certifications preferred but not required. *Our positions may require a background screening and clearance directly from the government. *Please note that telework arrangements are subject to change based on customer requirements. Additional information: Competitive benefits for eligible employees include:Medical&Rx Dental Vision Flexible Spending Accounts 401(k) Retirement Plan Life Insurance/AD&D Long Term Disability and Short-Term Disability Paid Time Off Holiday Pay All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.