Customer Service Tickets, Government Camp

Job Summary:
Sell tickets, passes, gift cards & retail items to guests; Act as first contact for guests; Offer exemplary guest service to all guests; Answer a wide variety of questions regarding Skibowl/Mt.
Hood area and uses a computerized POS system for retail and ticket printing; Handle problems/issues pertaining to customer complaints and or comments; Answer telephones; Address staff concerns
Essential Job Functions
Provide a positive experience for all guests
Able to use computerized POS system accurately and effectively
Direct guests to desired locations; answer general information questions accurately
Answer telephones, voicemails, radios and respond to or transfer calls accordingly
Set up, stock, clean, and organize retail stores as needed; Inventory as needed
Complete knowledge of Skibowl, sister companies and surrounding areas
Able to facilitate and satisfy displeased guests
Work closely with multiple departments
Help out in other areas as needed
Maintain a clean workstation and remove garbage around the area
Requirements
Must display a positive attitude and exhibit willingness to work
Must demonstrate strong people skills
Proficiency with Microsoft Office, Computers, Various software programs
Retail experience preferred; Resort experience preferred
Prior cash handling experience and cashier experience preferred
Must be willing to adhere to the appearance code of the department
Must be able and willing to work in a small area for long periods of time
Must possess or be willing to acquire knowledge of basic resort information
Must be able to think creatively to answer unforeseen questions and solve problems
Must be able to stand for an 8 hour shift
Must be able to lift 25lbs.
if needed
Must be able to work days/nights as well as Holidays/Weekends
Strong written and oral communication skills
NOTE:
The responsibilities and expectations outlined in this position description are not to be construed as exclusive or all-inclusive.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management and business need, formally or informally, either verbally or in writing, with or without any change in pay rate.
Mt. Hood Skibowl
provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skibowl's Mission
To create a memorable winter and summer mountain experience in harmony with our natural environment through a passion of delivering excellence!